Privacy Policy


MeltTools LLC (MeltTools) is committed to protecting your privacy and maintaining the security of any personal information received from you. We take privacy and security of your personal information seriously and will only use such information as set out in this privacy policy.

The purpose of this policy is to explain to you what personal information we collect and how we may use it.

Please note that our privacy policy may change from time to time and the new privacy policy will be published on our website, (Website). By using the Website and submitting your information to us, you agree to us using your information in accordance with this policy.

We invite you to also read our Website Legal Notice for more information on the use of the Website.

What does this privacy policy cover?

This privacy policy only applies to how MeltTools deals with your personal information. It does not apply to how any other company may deal with your personal information, or to any other company’s websites, even if you access them through MeltTools or through the Website. If you disclose personal or commercial information to other companies, your information will be dealt with according to their privacy practices.

What information do we collect?

We collect the information you provide to us by registering on this Website or by any communication you have with us; for example, by telephone, email, or by other written correspondence. This means, we may request information such as your name, address, email address, telephone number and credit card details, for registration, transactional and referral purposes, as the case may be.

Where we receive personal information about you from other individuals, companies and organisations we rely on these third parties to obtain your consent for us to use this information.

How do we use your information?

Please note that when you use services provided by MeltTools we may make enquiries about you for credit reference purposes. At all times where your information is disclosed to us we will protect it in accordance with this policy and keep it secure. We collect different types of information about our users for the following main reasons:

(A) To fulfill your requirements via our authorised distributors, agents, service providers and employees, in order to effectively carry out our services;

(C) To provide you with marketing material or email updates, with your consent;

(D) To improve the quality and efficacy of our services and our marketing strategies.

We will request your consent before passing your personal information to third parties for purposes other than those set out above.


Cookies are small text files that are often created when you visit a website, and which are stored in the cookie directory of your computer. A cookie may be created when you visit us. We may from time to time use either or both permanent cookies and session cookies. The permanent cookie stores a random number on your computer to help us count the number of times users return to our Website. The session cookie lets us know which pages within our Website you visit. Permanent cookies do not expire when you leave our Website and may be used on subsequent visits to the site. Session cookies expire when you leave this Website or switch off your computer.

The cookie (whether permanent or session) does not contain any personal information about you, and it cannot be used to identify an individual user. You can set your browser not to accept cookies. You should read the information that came with your browser software to see how you can turn off the automatic download feature, should you so wish.

How do we protect your personal information?

MeltTools takes reasonable measures (physical, organisational and technological) to safeguard against unauthorised access to your personal information and to safely store your personal information. However, you acknowledge that the internet is not a secure medium and the privacy of your communications and personal information can never be guaranteed.

How can you update and access your personal information?

If you have consented in the registration process, or otherwise, to receive direct marketing material, your personal details will be included in a database compiled for direct marketing purposes. From time to time, you may receive direct marketing information from us or from third parties.

If you have consented to receive direct marketing material or email updates from MeltTools or its partners, but subsequently change your mind, you should notify us by emailing us at As soon as is reasonably practical, we will remove your name from the relevant database.

If at any time you wish to update or correct any personal information you have provided, or you no longer wish us to collect, use or disclose any personal information for the purposes described above, please email us at If we do not hear otherwise from you, we will assume that the information you provide is accurate and up-to-date and that you consent to the collection, use and disclosure of the personal information you provide us about yourself or others for the purposes described above.

This Privacy Policy was last updated on January 01 2013.